terms & conditions
Your use of this website to purchase goods is governed by these terms and conditions as well as our privacy policy.
1. MAKING A PURCHASE
You can make a purchase by browsing our website and adding products to the shopping basket. You then have the option to place your order online or over the phone on 0845 391 7907. All good must be paid for in full before they are despatched. If you place your order online you will be transferred to a secure payment page operated by Worldpay. On this page you can enter your payment details. Your account will not be debited until you click on the 'Confirm Payment' button on the Worldpay page.
2. ONLINE PAYMENT SECURITY
All of our online transactions are done via Worldpay. Worldpay are owned by the Royal Bank of Scotland Group and is one or the largest online secure payment providers in the world and is used by millions of people worldwide to purchase goods online. For more information about WorldPay visit www.worldpay.co.uk
3. PRICE PROMISE
If you purchase a rug from us and find it cheaper (including delivery costs) on the website of another VAT registered retailer within the UK and you notify us within 7 days by e-mail we agree to refund you the difference plus an additional £5.00.
Conditions:
a. The rug must be identical in terms of name, design, size and quality.
b. The retailer must have the rug in stock and available for sale.
c. Our price promise does not apply to Ebay traders.
d. Our price promise excludes flokati rugs, sheepskins and cowhides as these are generic products and can not be compared to inferior quality versions from other manufacturers.
e. Our price promise is valid for UK Mainland Deliveries only.
f. Our price promise offers are valid for 7 days from reciept of our confirmation email.
4. DELIVERY
a) We aim to deliver all orders (excluding Custom Made rugs, Made to Order Dekowe rugs and Special Order Nourison & Calvin Klein rugs) within 7-14 working days of placing your order. If your order can not be delivered within this period for any reason we will contact you by phone or email to advise you and give you the option to cancel you order without any penalty.
b) Our standard free UK mainland deliveries take place between 9am and 5pm Monday to Friday. We are not able to specify a delivery timeslot on standard deliveries, however we do offer upgraded delivery services such as before noon, afternoon, evening and Saturday delivery at an additional cost should you require this.
c) Our couriers do require that you sign for your order upon delivery. We can only leave your rug without a signature if you email us stating that you will take full responsibility should the goods go missing or become damaged as a result of being left without a signature.
d) Once your rug is ready to be despatched a tracking e-mail will be sent to you allowing you to track your delivery status. We are reliant on our couriers fulfilling the delivery and therefore can not be held responsible for any error on their part. On the rare occasion that a delivery date is missed or a delivery error is made by our courier please contact us and we will do our best to resolve the problem.
e) If delivery is attempted and you are not available to sign for the goods our couriers may attempt to deliver your order to a neighbour. If you do not wish for your order to be left with a neighbour please contact us with this request and we will instruct our couriers to deliver to your address only.
f) If our couriers are not able to deliver your order they will leave a card through your door asking you to contact them to arrange re-delivery on a different weekday and will hold your package at your local delivery depot for 5 working days. You must contact the couriers within this period to re-arrange delivery. Faliure to do this may result in your order being returned to ourselves. Any goods which are returned to ourselves will be subject to a £10 re-delivery charge.
5. OFFSHORE DELIVERY COSTS
When making your purchase you can select from a variety of offshore delivery options. The price we quote for of each of these options on our website is based on a maximum shipping weight of 15kg. If you make a purchase via our website and your total shipping weight is over 15kg we may contact you with a revised shipping quote. You are not obliged to accept this revised quote and may cancel your order with no penalties if you wish. You are most welcome to contact us for a shipping quote before placing your order if you envisage your total shipment weight exceeding this 15kg limit (i.e. if you are purchasing very large rugs or a reasonable quantity of smaller rugs).
6. OUT OF STOCK ITEMS
We do our very best to ensure that the vast majority of our rugs are in stock and ready to be despatched, however occasionally we may be out of stock of a certain design / size. If this is the case we will notify you by e-mail with an estimated delivery date for your chosen rug as well as option to choose an alternative rug or get a full refund. You may call our sales team on 0845 391 7907 if you would like to check to see if a certain rug is in stock before ordering.
7. PRODUCT REPRESENTATION
Please be aware that due to the nature of the manufacturing process of our hand made rugs there can be some slight colour, pattern and size variation (+/- 5%). Slight pattern variation can also occur in some of our rugs depending on the size you order.
During the photography process we make every effort to accurately reproduce the appearance of each rug we sell. However circumstances outside of our control such as computer monitor settings can sometimes affect how colours are displayed on your screen. As the interpretation of colours can vary from person to person please be aware that any description of rug colours on our website are for guidance only. Photography lighting and computer monitor settings can also have an effect on how colours are displayed in our website product photography. We are unable to accept responsibility or cover the return carriage costs should there be a variation in colour within our images or descriptions. You are welcome to call or e-mail our sales team before you make a purchase to get further information on the colour of a particular rug if you wish.
8. RETURNS
Under the Distance Selling Regulations you may return any rug purchased from us for a full refund* so long as you inform us within 7 working days of the day your order is delivered. We request that the goods are then returned within 14 working days. You are responsible for arranging the return and the return costs. Provided the rug is returned unused in the same condition as it was sent we will issue you with a full refund on your purchase. If a rug is returned to us used, dirty or damaged no refund will be issued.
*We can not refund upgraded delivery options including International, Offshore, Saturday, Before Noon and Next Working Day delivery payments.
*Custom Made rugs, Made to Order DeKowe rugs and Special Order Nourison & Calvin Klein rugs can not be returned.
Return Instructions
Please e-mail us at sales@modernrugs.co.uk within 7 working days of receipt of your order to inform us that you are returning a rug. We request that goods are then returned within 14 working days. Please include your name and order number in the e-mail.
You must inform us in writing that you intent to return your rug before sending it back to us. We can then add you to our Customer Returns List. If you return a rug to us via courier or post office without first informing us our warehouse will refuse the return delivery and it will be sent back to you.
When returning goods, you must ensure they are SATISFACTORILY WRAPPED IN WATERPROOF PACKING OR ORIGINAL DELIVERY PACKAGING (do not use thin plastic wrapping such as bin liners) No refund will be issued if goods are badly wrapped and are soiled or damaged when in transit.
The return address is:
Modern Rugs Ltd
25 Chester Street,
Bishop Auckland,
County Durham
DL14 7LP
Should any goods go missing in transit when being returned we are unable to reimburse you. Please ensure that you use a return carrier which allows you to obtain proof of delivery to ourselves and ensure you are covered for the value of the goods should they be lost or damaged.
9. DELIVERY ERRORS / SHORTAGES
In the very unlikley event that:
a. The wrong rug design or size has been delivered to you;
b. There is a shortage in delivery;
Please notify us promptly and we will offer the following remedies:
a. Arrange a collection (Monday to Friday, between 9am and 5pm) if the wrong rug has been delivered in error. Following this the correct rug will be despatched. We will arrange a specific day with you for the collection to take place. The first collection attempt is free of charge, however any subsequent collections that have to be arranged (due to you being unavailable on the first attempt) will be charged at £10 per collection attempt.
b. Make good on any delivery shortages. All delivery shortages will be checked against our despatch notes and shipping logs for verification.
10. YOUR RIGHT TO CANCEL
a. Under the Distance Selling Regulations you have a 7 working day cooling off period in which you may cancel your order. Please refer Section 8 of our website terms and conditions for information on returning goods.
b. Custom Made Orders - Custom Size rugs can not be cancelled or returned once an order has been placed and payment has been made.
c. Made to Order Dekowe rugs - Made to Order Dekowe rugs can not be cancelled or returned once an order has been placed and payment has been made.
d. Special Order Nourison & Calvin Klein rugs - Special Order Nourison & Calvin Klein rugs can not be cancelled or returned once an order has been placed and payment has been made.
11. OUR RIGHT TO CANCEL
We may cancel the contract between us if:
a. The goods you have ordered are unavailable for any reason;
b. We do not deliver to your area; or
c. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.
12. OUR LIABILITY TO YOU
a. Limitations on our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Please note that nothing in this section of these terms and conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you.
13. THINGS YOU SHOULD KNOW
a. Events beyond our control
We shall have no liability to you for any failure to deliver or collect goods or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.
b. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
c. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
d. Third party rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
e. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
f. Entire agreement
These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
